For offices that received a secure link
A referral from another office, one secure link away.
An office using Dental Referrals by Natelio sent you a referral. You don’t need an account and it costs you nothing: open the link, confirm the patient’s last name, and answer right from your browser.
- No account
- Free for you
- Works in any browser
The referral shows once the name matches.
How to open it
Three steps, no password.
- 1
Open the email
It names the office that referred the patient and has an “Open referral” button.
- 2
Confirm the last name
Type the patient’s last name. The referral only shows once it matches.
- 3
Work the referral
Read it, look at the x-rays and notes, reply, and accept or decline.
What you can do
Everything you’d do on the phone, in one place.
If the referral was sent to your office, you can do all of this from the link.
Read the referral
The reason, the patient’s details and the referring office’s notes.
View the files
X-rays and documents open in your browser. For security, they can’t be downloaded.
Reply
Message the referring office on the referral instead of calling.
Upload files
Send reports or images back, up to 25 MB each.
Accept or decline
Answer the referral so the referring office knows where it stands.
Get updates
A short email when the referring office messages, adds a file or changes the status.
Invited to help?
Collaborators see what they’re given.
Sometimes an office invites another provider to help with a referral. Collaborators accept or decline the invitation; the office that received the referral answers it. What you can do depends on the access you were given:
- View only
- Read the referral and its files. No messages or uploads.
- Comment
- Read it and message the referring office.
- Full access
- Read, message and upload files.
Why it’s safe
Patient details stay behind the link.
A name check first
Nothing about the patient shows until the last name matches.
Links expire
A recipient’s link lasts 30 days, a collaborator’s 24 hours. Old links stop working.
No patient details in email
Update emails only say that something changed. The details stay behind the link.
Encrypted and logged
Patient details are encrypted before they’re stored, and every action on the referral is logged.
Link not working?
- It says the link expired. Ask the office that sent the referral to send a new one. They can resend it in a click.
- The last name doesn’t match. Check the spelling against your records, or ask the referring office.
- You can’t find the email. Check your spam folder, then ask the referring office to resend it.
- Something else. Email support@natelio.com. We can’t share patient details, but we can help with the link.
No. The secure link is all you need. You confirm the patient’s last name, then read the referral, reply, upload files and accept or decline. There’s nothing to sign up for.
No. Answering a referral from a secure link is free. The office that sent it pays for Dental Referrals by Natelio, not you.
It’s a check that the right person opened the link. The referral’s details only show after the last name matches, so a forwarded or mistyped email on its own isn’t enough.
A secure link to the office receiving the referral works for 30 days. A collaborator’s link works for 24 hours, and each update email brings a fresh one while the collaboration lasts. If a link has expired, ask the office that sent the referral to send a new one.
You can view them in your browser. For security, outside offices can’t download them. You can upload your own files (up to 25 MB each) for the office that referred the patient.
Yes. When the referring office sends a message, adds a file or changes the status, you get a short email. It doesn’t include patient details; open your link to see what changed.
Yes. If you’d like Dental Referrals by Natelio for the referrals you send and receive, request access for your clinic. We set it up and email your invite.
Want your own inbox for the referrals you send?
The office that sent you this uses Dental Referrals by Natelio for its referrals. Request access for your clinic and you can too, with any office, on Dental Referrals by Natelio or not.